Etery
Automating customer support and inventory ops for a high-volume e-commerce brand.
2025
Year
7 Weeks
Time frame
E-commerce
Industries
//The Challenge
Etery's support team was drowning in repetitive tickets, with customers waiting hours for answers to simple order questions. Inventory counts drifted out of sync across sales channels, causing oversells and refunds. Every spike in orders forced a choice between slower replies and expensive temporary hires.
//What We Built
We deployed an AI support assistant trained on Etery's catalog and policies that resolves common questions instantly and routes the rest to the right agent with full context. Alongside it, an automation keeps inventory synced across every channel in real time and flags discrepancies before they turn into oversells.
//The Outcome
60%
Tickets reduced
99.8%
Inventory accuracy
Under 30s
First response time
Case Studies
More Case Studies.
More Case Studies.
Etery
Automating customer support and inventory ops for a high-volume e-commerce brand.
2025
Year
7 Weeks
Time frame
E-commerce
Industries
//The Challenge
Etery's support team was drowning in repetitive tickets, with customers waiting hours for answers to simple order questions. Inventory counts drifted out of sync across sales channels, causing oversells and refunds. Every spike in orders forced a choice between slower replies and expensive temporary hires.
//What We Built
We deployed an AI support assistant trained on Etery's catalog and policies that resolves common questions instantly and routes the rest to the right agent with full context. Alongside it, an automation keeps inventory synced across every channel in real time and flags discrepancies before they turn into oversells.
//The Outcome
60%
Tickets reduced
99.8%
Inventory accuracy
Under 30s
First response time
Case Studies
More Case Studies.
More Case Studies.
Etery
Automating customer support and inventory ops for a high-volume e-commerce brand.
2025
Year
7 Weeks
Time frame
E-commerce
Industries
//The Challenge
Etery's support team was drowning in repetitive tickets, with customers waiting hours for answers to simple order questions. Inventory counts drifted out of sync across sales channels, causing oversells and refunds. Every spike in orders forced a choice between slower replies and expensive temporary hires.
//What We Built
We deployed an AI support assistant trained on Etery's catalog and policies that resolves common questions instantly and routes the rest to the right agent with full context. Alongside it, an automation keeps inventory synced across every channel in real time and flags discrepancies before they turn into oversells.
//The Outcome
60%
Tickets reduced
99.8%
Inventory accuracy
Under 30s
First response time
Case Studies